To maintain a Gold Crown environment and provide World Class Customer Service on a consistent basis at the best possible cost.

FRONT OFFICE Reba Management is very proud to introduce you to our front office staff. The focus of this team of professionals is to provide World Class Customer Service on a consistent basis to guests at any of our resorts. From verifying unit information to providing directions, to checking you in and then effectively following-up during your stay, this group is here to ensure you are very satisfied with your vacation experience. Please don't hesitate to contact them if you have a question regarding our properties, your scheduled stay, and/or activities available to you during your Hilton Head Island vacation. They are the experts - let them help you!

RESERVATIONS As a key ingredient to your vacation experience at any of our resorts, our reservations team is available to answer any questions you may have with regard to your inbound or internal or external exchange through RCI, II, or various other sources. If you have questions regarding an upcoming visit or you simply want to confirm your reservation, please call 1-843-842-5583 and ask for reservations. Or you can contact them via fax at 1-843-785-8037. We are very proud of our reservations staff. They are trained to help you with your reservations and can help you understand more clearly any options that may be available to you.

GENERAL MANAGEMENT Our excellent General Management staff is focused on training, leadership and ensuring that Reba Management continues to provide our owners and guests with World Class service and support. As a team they combine their education and vast experience in financial accounting, business administration, and legal issues, to ensure Reba Management's policies, procedures and practices are of the highest and most effective standards. Their vision focuses on past issues and successes to pave the way for the strength needed to successfully move into the future.

ACCOUNTING The account team, under the excellent leadership of our Controller, provides to our owners and vendors excellent support with respect to the accounts payable and accounts receivable activities associated with Reba Management. Please call our main number (1-843-842-5583) with your questions regarding: - Maintenance and/or Housekeeping fees - Attention Accounts Receivable - Bankruptcy and/or Delinquent Mortgages - Attention Collection The accounting team would like to remind you that, should you have questions regarding your deed, you need to contact Vicki Westbrook at 1-843-689-2202. If you have a question regarding probate for a deceased owner, please contact Wilson & Bratt, directly at 1-843-681-6300.

HOUSEKEEPING We believe the Housekeeping effort provided by our subcontractor, Atlantic Best Cleaning is the best on the Island! Through experienced direction, and consistent attention to detail, this team "gets the job done". If there is ever a need for a little extra attention, a quick call to the Reba Management office will get one of our excellent house keepers right on it! This honest and dependable team takes care of our guests and always goes above and beyond to get the tasks done!

MAINTENANCE TEAM The maintenance team is consistently working to ensure the interior and exterior of our units are in excellent condition. Our staff of professionals are responsible to ensure all HVAC, plumbing, and electrical systems are operating. They are further chartered with ensuring the grounds are maintained, trash is removed, hallways, stairways, and elevators are free of debris, and all housewares are stocked and in good condition. If, during your stay, you find anything that needs attention, a quick call to our main number (1-843-842-5583) will ensure one of our professional, friendly staff will be there as quickly as possible. We are proud of this team - they consistently demonstrate what World Class Customer Service is all about!